The Collections Manager is responsible for analyzing customer balances, corresponding and negotiating with customers, investigating and resolving customer issues and collecting customer payments. Ability to demonstrate effective time and task management and will take ownership of assignments and accept responsibility for collections and OTC team results.

Essential Duties and Responsibilities

  • Manages all aspects of collections, outstanding credit and invoices to minimize profit loss
  • Collects outstanding customer payments
  • Assists with setting collections policies
  • Analyzes customer account balances
  • Corresponds and negotiates with customers
  • Monitor accounts receivable, research and resolve disputes and keep collections activity accurate and up to date
  • Investigates and resolves customer inquiries
  • Creating and implementing a strategy to improve the collection of outstanding credit
  • Assists with write-offs of uncollectable customer balances
  • Demonstrates general understanding of company OTC and general accounting & reporting processes
  • Sets expectations with OTC Process Owner regarding collections status and results
  • Committed to OMF business success and recognizes his/her role in the process
  • Uses good listening skills to build rapport and good working relationships with peers within the business
  • Completes transaction/project work on time, and to the satisfaction of OTC and accounting leadership
  • Facilitates teamwork by contributing to team effort, sharing responsibility for team results, and exhibiting a positive attitude
  • Understands what is expected to complete collections transactions, and to perform project work
  • Works to exceed expectations of OTC and accounting leadership
  • Seeks additional work during available time

Job Requirements and Qualifications

  • AA Degree, BS highly desired or equivalent experience
  • A minimum of 3 years of relevant work experience
  • Strong analytical skills
  • Extensive knowledge of Excel and Microsoft Word
  • Famous software experience preferred
  • Ability to maintain effective working relationships with customers, management and peers
  • Requires continuing education in credit and collections
  • Strong interpersonal skills. Ability to maintain effective working relationships with employees, peers and the public
  • Must exercise a high degree of initiative, judgment, discretion and decision-making
  • Ability to manage a project from its initiation to completion with minimal supervision