The Collections Specialist is responsible for analyzing customer balances, corresponding & negotiating with customers, investigating and resolving customer issues and collecting customer payments. A successful Collections Specialist will demonstrate effective time and task management and will take ownership of assignments and accept responsibility for collections and OTC team results.

Essential Duties and Responsibilities

  • Assists with setting collections policies
  • Analyzes customer account balances
  • Corresponds and negotiates with customers
  • Investigates and resolves customer inquiries
  • Collects customer payments
  • Assists with write-offs of uncollectable customer balances
  • Demonstrates general understanding of company OTC and general accounting & reporting processes
  • Sets expectations with OTC Process Owner regarding collections status and results
  • Committed to OMF business success and recognizes his/her role in the process
  • Uses good listening skills to build rapport and good working relationships with peers within the business
  • Completes transaction/project work on time, and to the satisfaction of OTC and accounting leadership
  • Demonstrates a positive attitude and enthusiasm toward OMF business and organization
  • Facilitates teamwork by contributing to team effort, sharing responsibility for team results, and exhibiting a positive attitude
  • Understands what is expected to complete collections transactions, and to perform project work
  • Works to exceed expectations of OTC and accounting leadership
  • Seeks additional work during available time

Job Requirements and Qualifications

  • AA Degree, BS highly desired or equivalent experience
  • A minimum of 3 years of relevant work experience
  • Strong analytical skills
  • Extensive knowledge of Excel and Microsoft Word
  • Famous software experience preferred
  • Ability to maintain effective working relationships with customers, management and peers
  • Requires continuing education in credit and collections
  • Strong interpersonal skills. Ability to maintain effective working relationships with employees, peers and the public
  • Must exercise a high degree of initiative, judgment, discretion and decision-making
  • Ability to manage a project from its initiation to completion with minimal supervision

Salary Range: $21.00 - $27.40