The Collections Specialist is responsible for analyzing customer balances, corresponding & negotiating with customers, investigating and resolving customer issues and collecting customer payments. A successful Collections Specialist will demonstrate effective time and task management and will take ownership of assignments and accept responsibility for collections and OTC team results.
Essential Duties and Responsibilities
- Assists with setting collections policies
- Analyzes customer account balances
- Corresponds and negotiates with customers
- Investigates and resolves customer inquiries
- Collects customer payments
- Assists with write-offs of uncollectable customer balances
- Demonstrates general understanding of company OTC and general accounting & reporting processes
- Sets expectations with OTC Process Owner regarding collections status and results
- Committed to OMF business success and recognizes his/her role in the process
- Uses good listening skills to build rapport and good working relationships with peers within the business
- Completes transaction/project work on time, and to the satisfaction of OTC and accounting leadership
- Demonstrates a positive attitude and enthusiasm toward OMF business and organization
- Facilitates teamwork by contributing to team effort, sharing responsibility for team results, and exhibiting a positive attitude
- Understands what is expected to complete collections transactions, and to perform project work
- Works to exceed expectations of OTC and accounting leadership
- Seeks additional work during available time
Job Requirements and Qualifications
- AA Degree, BS highly desired or equivalent experience
- A minimum of 3 years of relevant work experience
- Strong analytical skills
- Extensive knowledge of Excel and Microsoft Word
- Famous software experience preferred
- Ability to maintain effective working relationships with customers, management and peers
- Requires continuing education in credit and collections
- Strong interpersonal skills. Ability to maintain effective working relationships with employees, peers and the public
- Must exercise a high degree of initiative, judgment, discretion and decision-making
- Ability to manage a project from its initiation to completion with minimal supervision
Salary Range: $21.00 - $27.40
