The Freight Coordinator plays both a critical and dynamic role which provides a high level of customer service support to our sales team and external logistics partners. This position plans, schedules, executes, and manages routing plans with transportation service providers to support the Inbound and Outbound flow of Ocean Mist Farms’ raw materials and finished goods for our Warehouses, Suppliers, and Customers in North America.

Essential Duties and Responsibilities

  • Track and manage loads in Famous, ensuring all relevant data is correct;
  • Manage activities throughout the order fulfillment and transportation cycle, including arranging transportation and orchestrate deliveries to meet customer demand, to make sure established deadlines are met;
  • Systemically review freight costs, and transportation rates to keep costs down;
  • Direct contact between internal Sales, Product Coordinators and Shipping departments;
  • Direct contact with external carriers and customers;
  • Supports Commodity Managers & Sales Department;
  • Communicate transportation, availability, inventory, order fulfillment and other unforeseen situations that arise to the Commodity Managers and Sales department;
  • Update Sales and Logistics teams with any disrupting changes regarding order or appointment interruptions;
  • Responsible for day-to-day engagement performance and issue management of transportation service providers;
  • Develop, build, and maintain relationships with carrier’s operational and customer service resources;
  • Review and approve freight invoices, exceptions, and support claims settlement process;
  • Assists management team in providing rate and routing information for customer pro formas
  • Monitor costs and rates to achieve departmental goals;
  • Complete assigned reports and analysis as defined;
  • Must be available on call evenings and weekends;
  • Other duties as assigned.

Job Requirements and Qualifications 

  • Associates (2 year) degree minimum; Bachelor’s Degree in Agriculture Business, Business, Supply Chain Management or related field preferred;
  • Knowledge of agriculture business, produce sales, order fulfillment, and/or production management preferred;
  • 3 years of experience in office or produce environment a plus;
  • Bilingual English/Spanish skills preferred;
  • Intermediate or greater skills with Windows, Microsoft Excel, Power Point and Word required;
  • Previous experience with Famous a plus.