HELP DESK TECHNICIAN - OCEAN MIST FARMS, CASTROVILLE, CA

The Help Desk Technician is responsible for PC support to a variety of geographically diverse locations throughout the Ocean Mist Farms’ enterprise. Primary duties include but are not limited to; first level support to PC/handheld computing device users, installation, configuration, and troubleshooting of all printing devices and troubleshooting wide area network connections and associated telecommunications assemblies.

Essential Duties and Responsibilities

Field Harvest

  • Primarily responsible for the maintenance and support of WAN connected handheld computing devices in the field
  • All thermal printing devices
  • All ancillary systems setup for a wide variety of The Company’s harvest locations

Customer Support

  • Initiate and maintain contact with The Company’s Distribution Centers, Contract Distribution Centers, office complexes and Field Harvest operations
  • Provide support for network connectivity, general PC, Smartphone/tablet and printer support

Technical Support

  • Provide a broad area of technical support in technology proficiencies and Ethernet networking technologies
  • Provide an extensive network and stand-alone printer support
  • First level troubleshooting of network connectivity, software, and hardware issues at the Desktop level;
  • Provide Windows Remote Desktop, Citrix Systems, work with Storage Area Network infrastructure and computer virtualization. Work with common Windows desktop and handheld Operating Systems
  • Provide initial support assessments on issues with routers, wireless bridges and switches from a variety of manufacturers

Analysis

  • Support the analysis and contribute with creative and original approaches to network technology challenges and solutions. Including, but not limited to, leveraging the internet, private networks, semi-private networks and VPNs for connectivity in regions lacking infrastructure
  • Contribute to or participate in entry level ad hoc analysis, reports and research generation as required by the position
  • Other duties as assigned

Job Requirements and Qualifications:

  • Minimum of Associate of Science or similar degree is required; continuing education in information technology, safety and other related fields
  • A minimum of 2 years of experience in the broad area of technology proficiency is preferred
  • Working knowledge of Ethernet networking technologies is required
  • A minimum of extensive network and stand-alone printer support is required
  • Ability to provide first level troubleshooting of network connectivity, software, and hardware issues at the Desktop level is required
  • A minimum of 2 years of experience with Windows Remote Desktop or Citrix Systems is required
  • A minimum of 2 years of experience with Storage Area Network infrastructure and computer virtualization strongly preferred. Experience with common Windows desktop and handheld Operating System is required
  • Familiarity with Wireless Local Area Network technologies and typical warehouse computer systems. Candidate required to make initial support assessments on issues with routers, wireless bridges and switches from a variety of manufacturers is highly desired
  • Experience working with forklift-mounted computers
  • Working knowledge of TCP/IP, IP networking is a plus
  • Advanced knowledge of Microsoft Office suite of applications (Word, PowerPoint, Excel, Project, and Visio), web-based applications and database capabilities is highly desired
  • Valid class “C” California Driver’s license is required and must be insurable
  • 10-key calculator by touch, telephone, computer keyboard, fax, postage meter, photocopy machine and other clerical and office equipment
  • Strong verbal and written communication skills
  • Ability to carry out defined procedures and duties with specific instructions
  • Ability to manage a project from its initiation to completion with minimal supervision
  • ability to learn new duties with minimal repetition
  • Ability to maintain effective working relationships with employees, supervisors, customers and peers;
  • English/Spanish bilingual is required

SUBMIT YOUR RESUME:

Email: careers@oceanmist.com