Reporting to the Shipping Supervisor, the Shipping Coordinator is responsible for directing, coordinating and executing the activities of inbound and out bound trucks in a courteous and professional manner. The individual in this role must be comfortable working in a fast pace environment that is focused on supporting customers, internal departments, and truck drivers.

  • Follow Appointment system guidelines
  • Set-up as many orders as possible for the appointment system
  • Scan and email inbound truck Bills of Lading (BOLs) to multiple internal departments.
  • Generate customer orders and assign to loading team members.
  • Partner with the Sales and Production teams to resolve Product Availability issues
  • Confirm order completion by providing finalized BOLs and other appropriate documents as set per customer contract.
  • Scan and electronically file signed BOLs.
  • Assign reason codes to trucks that exceed Truck Turnaround Time standard.
  • Ensure the accurate input of shipping databases (i.e. Excel, I-Trade, SAP).
  • Resolve all customer and driver shipment loading issues (telephone, email, and in person) and respond in a way that provides the highest level of customer satisfaction.
  • Cooperate with supervisors and managers and ensure compliance with all Company policies, Standard Operating Procedures (SOP), and Good Manufacturing Practices (GMP)
  • Put all necessary information into PCIT to create Phyto documentation and provide county inspector with needed product to create the documents.
  • Keep recorder inventory up to date.
  • Print out all emails and orders for fed ex samples orders for appointed loader. Create labels for the Fed Ex samples in a timely manner.
  • Answer phones in a professional manner, this includes answering any questions for dispatchers, brokers, sales rep, etc.
  • Execute all reports on a regular basis; Load Times, Dock KPI and Missed Appointments.
  • Keep all logs updated such as shortages and/or inventory discrepancies.
  • Ensure that all Geo recorders are submitted into the Sensitech website.
  • Follow up with allocations sent out by inventory group to maintain proper rotation and reduce dumps in warehouse.
Additional Requirements:
  • Proactively assist team members, managers and employees as needed.
  • Maintain composure under difficult circumstances and effectively deal with customers and drivers when they are angry or upset.
  • Available to work a flexible schedule including evenings, weekends, and overtime as required.
  • Communicate special instructions or possible issues that may affect cross-functional groups during shift changes.
  • Manage special projects and perform other duties as assigned.
  • Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements and scheduling needs.
  • Detail Oriented – Attention to detail, ability to focus on the project or task at hand and consistently deliver error free results.
  • Other duties as assigned


  • High school graduate or G.E.D. preferred.
  • One to three years shipping coordination and customer service required.
  • Ability to speak, write and read in the English language (e.g. digital displays and written documents such as safety rules operating and maintenance instructions and procedure manuals);bilingual/bi literate English /Spanish skills required.
  • Knowledge of Phyto-sanitary certificates, confirmation of sales preferred.
  • Knowledge of I-trade system and adjustments.
  • Knowledge of Microsoft Office (Excel, Word, Outlook).